24-hour Help Line
You can call 617-253-4481 for guidance on what to do if you or a family member has an urgent medical problem.
When you call, a triage specialist will help you in one of the following ways:
- Answer your questions, give you advice, and/or explain what you should do immediately at home
- Ask you to come in to MIT Medical’s Urgent Care Service
- Direct you to the nearest emergency room or one of our affiliated hospitals.
Urgent Care Service
MIT Medical’s walk-in Urgent Care Service is open from 8 a.m. – 8 p.m. every day (last patient check-in, 7:30 p.m.) for urgent, but non-life-threatening, emergencies. Examples of urgent conditions include high fever, earaches, or sprains.
Pediatric coverage is available until 6 p.m. on regular business days and from 10 a.m. – 6 p.m. on holidays and weekends. Call 617-253-4481 before coming in to find out if a pediatric clinician is available.
All Lincoln Laboratory employees and family members are eligible to use the Urgent Care Service. Employees and dependents covered by the MIT Traditional and MIT Choice Plans will have a $10 copay. For benefits-eligible employees covered by outside insurance and for Medicare-eligible retirees, benefits are determined by individual coverage, and you may be billed for any copayment, coinsurance, or non-covered services.