MIT Medical/Cambridge
MIT Medical
Building E23
25 Carleton Street
Cambridge, MA 02142
617-253-4481
MIT Medical/Lexington
MIT Medical
MIT Lincoln Laboratory, Annex V
244 Wood Street
Lexington, MA 02421
781-981-7080
Directions
Visit our About Us page for directions to our Cambridge and Lexington locations.
I want to contact MIT Medical about…
A bill
- For questions about billing for MIT Medical services, receipts for your flexible spending account provider, and more, contact Patient Billing Services. Call 617-253-5979 or email billing@med.mit.edu.
- For questions about insurance coverage on your MIT-sponsored employee plan or MIT SHIP, contact Blue Cross Blue Shield. Call 1-800-424-0794.
HealthELife patient portal
- For questions about how to enroll in for HealthELife, visit our About HealthELife page.
- For questions about using the HealthELife portal, visit our HealthElife FAQ.
- For technical questions, problems logging into HealthELife, or technical difficulties, contact technical support at 877-621–8014.
- For all other questions, email cerner@med.mit.edu.
A workplace injury at MIT
If you have experienced a workplace injury at MIT, make an appointment with our occupational health team by calling 617-253-8552. Visit the Occupational Health Service page for more information.
MIT Student Health Insurance Plan (MIT SHIP)
- For questions about enrollment or waivers, visit Gallagher Student Health’s MIT student page and log in. If you have not used the Gallagher website before, you will need to create an account.
- For all other questions about MIT SHIP, call the Student Insurance Office at 617-253-1322 or email stuplan@med.mit.edu.
Student Medical Report form
For questions about the student medical report form or the varsity student athlete physical examination form, visit our student medical report FAQ for answers to your questions about the form. The team can be reached by email at medrpt@med.mit.edu.
A positive patient experience
To share your positive experience, contact our Patient Relations Coordinator at 617-253-4976 or patientrelations@med.mit.edu. We will be happy to pass along your kind words.
Concerns about your patient experience at MIT Medical
If you are dissatisfied with your care or with any aspect of our service, we encourage you to speak directly with the people involved in your care. However, if the outcome of this discussion is not satisfactory, or if you prefer to discuss the issue with someone else, our Patient Relations Coordinator may be able to help. Call 617-253-4976 or email patientrelations@med.mit.edu. We will reply within 48–72 hours of your call or email.
General questions
If you have a general question for MIT Medical, you can reach us at medical@mit.edu or be dialing 617-253-4481.
Sending mail to an MIT Medical employee
To send a note by mail to an MIT Medical employee, use the address below:
Employee name
Massachusetts Institute of Technology
77 Massachusetts Avenue Building E23
Cambridge, MA 02139
