FAQ: HeathELife
How do I sign up for HealthELife?
If you had an account on our previous portal, FollowMyHealth@MIT Medical, you should have received an email with a link you can use to sign up for HealthELife.
You can also self enroll. Enter the email address we have on file for you — most likely your mit.edu address. Once you’ve filled out and submitted the enrollment form, HealthELife will send you a six-digit verification code by email. If that fails, reach out to the technical support team anytime at 877-621–8014.
Patients can also sign up in person. Just ask any member of our front desk staff to sign you up. They can send invitations to eligible patients. The staff member will ask you a few identifying questions, and then send you an email with instructions for activating your account.
During the self-enrollment process, how do I verify my account?
Select “Email address,” and type in the email address at which you receive communications from MIT Medical. Once you’ve filled out and submitted the enrollment form, HealthELife will send you a six-digit verification code by email.
What can I do with HealthELife?
You can use HealthELife to:
- Send secure messages to your providers, including attached images and files
- Request prescription refills
- Request or cancel appointments
- View lab results
- Look up your vital signs, medications, immunization history, and more
- Receive reminders for upcoming visits
What if I have a problem activating my account or logging in or have other questions?
Technical support is available 24/7. Call the HealthELife team at 877-621–8014.
What happened to MIT Medical’s old portal, Follow My Health@MIT Medical?
Follow My Health @ MIT Medical (FMH) is inactive, effective June 8, 2018.
However, your FMH account — records of your past medical appointments, lab results, and messages between you and your clinicians — have been archived, and you may access this information by logging in to your FMH account at medical.mit.edu/fmh.
For FMH technical support, email at support@followmyhealth.com or call 888-670-9775.
How do I use HealthELife to request an appointment?
When you log into the HealthELife portal, click on the “Schedule an Appointment” tab on the top of the landing page. Type in the name of the provider you want to see, select your preferred appointment times, explain the reason for the appointment, and fill out your contact information (phone or email).
Why can’t I use HealthELife to make appointments with my mental health provider?
Student Mental Health and Counseling Services is not currently participating in HealthELife. Students should call the service directly at 617-253-2916 to schedule an appointment.
How do I use HealthELife to request a prescription refill?
When you log into the HealthELife portal, click on the “Prescriptions” tab at the top of the landing page. This will take you to a page where you can see your active prescriptions and request refills. If you want to pick up your prescription at Lincoln Laboratory, note that in the “additional comments” field at the bottom of the page. Medications that were not prescribed by current MIT Medical providers cannot be renewed through HealthELife, even if they appear on your list of active prescriptions. You will need to contact that pharmacy directly to request a refill.
Most prescriptions, if refillable, will be ready for pick-up the next business day. If the prescription requires a renewal authorization from your provider, the pharmacy will contact the provider for you, and you’ll receive a message in HealthELife when the renewal has been authorized.
I wrote to my provider using HealthELife. How long will it be before I receive a reply?
Messages received through HealthELife are answered within two business days. Do not use HealthELife for urgent matters.
How do I view my lab results?
When you log into the HealthELife portal, click on the “Results” tab on the top of the landing page. Lab results will be available immediately.
Why can’t I see all my lab results in HealthELife?
The HealthELife software currently prevents some results from being displayed in the portal. This includes pregnancy results and the results of tests for certain sexually transmitted infections. Contact your provider directly if you cannot find a laboratory result you are looking for.
Can my children have HealthELife accounts?
Patients who are 16 or older can sign up for their own HealthELife accounts, and parents may sign up for HealthELife accounts for children under 14 years of age. However, to ensure patient privacy, full HealthELife access is not available to parents of patients 14–15 years of age or to adolescents themselves, except MIT students.
If you have questions or concerns about this policy, speak with your child’s provider.
Why do you block access to HealthELife accounts concerning 14- and 15-year-old children?
The issue is one of privacy. By restricting all access to accounts concerning 14-and 15-year-olds, we are giving adolescents more autonomy and privacy in managing their own healthcare without excess parental involvement. At age 16, adolescents will again have access to their records, but their parents will not. This allows our 16+ year old patients private access without parent oversight. The practice of limiting parental proxy access for adolescents is not unique to us but is considered a “best practice” in pediatrics.
What if I see something I think is wrong within my medical information on HealthELife?
If you think you’ve spotted an error in your medical information, contact your provider’s office by sending a secure message within HealthELife.
For all other questions, including technical concerns:
Call technical support at 877-621–8014.
