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Patient Services

Patient Relations Coordinator

OVERVIEW

Overview

MIT Medical’s Patient Relations Program is designed to help you resolve any issues that emerge in your interactions with MIT Medical. If you are dissatisfied with your care or with any aspect of our service, we encourage you to speak directly with the people involved in your care. However, if the outcome of this discussion is not satisfactory, or if you prefer to discuss the issue with someone else, the patient relations coordinator may be able to help.

You can reach the patient relations coordinator at 617-253-4976 or patientrelations@med.mit.edu. You will be contacted within one business day of your call or email.

To protect your privacy, any information you share with the patient relations coordinator will remain confidential, unless you authorize us to release the information. The patient relations coordinator will listen to your concerns and explore possible courses of action for resolving the issue. Talking with the patient relations coordinator will not jeopardize your care in any way.

Location and Hours

PHONE

617-253-4976

EMAIL
patientrelations@med.mit.edu
Cambridge
MIT Medical
Building E23
25 Carleton Street
Cambridge, MA 02142
 
M-F 8 a.m.-5 p.m.
617-253-4481
617-258-0656 (TTY)
Lexington
MIT Lincoln Laboratory
Annex V
244 Wood Street
Lexington, MA 02421
 
M-F 8 a.m.-5 p.m.
781-981-7080
781-981-6600 (TTY)
Urgent Care
MIT Medical
Building E23
25 Carleton Street
Cambridge, MA 02142
 
M–F 8 a.m. – 8 p.m.
Sat, Sun 10 a.m.– 4 p.m.
617-253-1311
617-258-0656 (TTY)

 

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