To make an appointment, call the Primary Care Service at 617-258-9355, or call your PCP’s office directly. Or, you can request an appointment through our online patient portal,HealthELife (log in).
Visiting MIT Medical during COVID-19
We have protocols in place to minimize the spread of COVID‑19. If you have an in-person visit at MIT Medical, here’s what you need to know.
- Arrive exactly on time. To keep the number of people in the building low, we are not using waiting rooms. If you do arrive early, please wait outside the building at least six feet away from others. If you can’t make it to your appointment on time, we may have to reschedule your appointment to a different time or day.
- It’s best to come alone. If you need to bring someone to your appointment, please limit yourself to one companion.
- Don’t forget your mask. During your visit, please keep your mask on at all times, unless otherwise instructed.
- You will be screened when you enter the building. When you arrive, a staff member will greet you at the entrance and do a brief COVID‑19 screening and temperature check. After that, you will be directed to the appropriate check-in point.
- Once you’re checked in, you’ll be taken directly to an exam room. You’ll wait for your clinician in the exam room, and when your appointment is over, someone will come into the room to check you out. If you need any lab work or follow-up appointments, we’ll schedule those appointments at that time.
Your first appointment
Welcome to Primary Care at MIT Medical. Follow these steps for a seamless transition:
- Transfer your medical record: Just ask your previous healthcare provider to send your record to MIT Medical Records Service, 77 Massachusetts Avenue, E23-023, Cambridge, MA 02139.
- Fill out a medical history form: Download and print this form, also available in Chinese, Japanese, Russian, Spanish, and Korean, and fill it out at home. Bring it with you to your first appointment.
- Arrive exactly on time: To preserve social distancing, we need to limit the number of people in the building. You may be accompanied by only one other individual. If you are late, we may have to reschedule your appointment to a different day. If you do arrive early, please wait in your vehicle or outside the building at least six feet away from others. During your visit, please keep your mask on at all times.
Routine checkups (or physical exams) will be with your primary care provider (PCP). If you’re covered by the MIT Traditional Health Plan or MIT Choice Plan but don’t yet have a PCP, you’ll need to select one before making this kind of appointment.
And remember to plan ahead; routine check-ups need to be scheduled several months in advance However, if you are sick or hurt, we can schedule an appointment with our Urgent Care Service.
If you are sick or injured (sick visit)
Call the Primary Care Service or your PCP’s office or, after hours, call our 24-hour help line at 617-253-4481 to speak to a triage nurse. Describe your symptoms in detail, so we can give you advice about what to do next. We will make sure you see a provider promptly—often the same day—but the appointment will be with the first available provider, not necessarily with your PCP.
Primary Care clinicians can write prescriptions to be filled at the MIT Pharmacy or any outside pharmacy.
Refills and renewals (MIT Pharmacy): You can request prescription refills by calling the MIT Pharmacy’s 24-hour prescription refill line at 617-253-0202 or through MIT Medical's online patient portal, HealthELife. If the prescription requires a renewal authorization from your provider, the pharmacy will contact the provider for you.
Refills and renewals (outside pharmacy): You can request prescription refills by calling the Primary Care Service or your PCP. Or you can request a refill through MIT Medical's online patient portal, HealthELife, and specify the pharmacy to which it should be sent.
- New patients: To transfer your existing prescriptions to the MIT Pharmacy, you need to choose a PCP, and then ask your new PCP to rewrite your prescriptions for the MIT pharmacy.
MIT Medical’s care management team can help with on-site care such as infusions, injections, and wound care. You can schedule an appointment with the care management team by calling 617-253-7824 or by contacting your PCP’s office.
To make an appointment for a vaccination, call your PCP’s office directly and explain what you need. You’ll be scheduled for a short visit with a nurse.
Accessibility and translation services
We want our services to be accessible to every member of the community. We can provide translation services for more than 140 languages, sign language interpreters, and assisted listening devices upon request. Learn more.