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Language Services and Accessibility

We want our services to be accessible to every member of the community. Upon request, we can provide interpreter and translation services for more than 140 spoken and written languages, sign language interpreters, and assisted listening devices.

Telephone-based language interpreter services

If you prefer to have your visit in a language other than English, you can use our telephone interpreter service for your office visits or phone calls. More than 140 languages are available. When you call or come to the office, just say, “I want to use the interpreter line” or “I need an interpreter.” Our video demonstrates how to use this service.

Document translation

We can translate any of our medical documents or any written communication from your provider into your language. If you have medical forms in another language, we can have them translated into English, so your provider can read them. Just ask your provider or the front-desk staff for help.

American Sign Language services

If you or a family member needs an American Sign Language interpreter, tell us when you make an appointment. With advance notice, we can usually arrange for sign language interpreters at our Cambridge and Lexington locations. For same-day visits, a sign language interpreter is available through live video teleconferencing (similar to Skype). Just request this service from the front-desk staff when you arrive.

Assistive listening devices

If you have difficulty hearing, we can provide a listening device (a small personal sound amplifier) that can help you hear your provider during your appointment.