- 24-hour help line: Students can call our 24-hour help line at 617-253-4481, and speak to a clinician. The clinician will provide advice about what to do next. The nurse may schedule a same-day appointment, recommend that you come into Urgent Care, or give you some suggestions for taking care of yourself without coming in.
- COVID-19 hotline: If you are experiencing symptoms of COVID-19, such as fever, cough, fatigue, or shortness of breath, call MIT Medical’s COVID-19 hotline at 617-253-4865.
- Urgent Care: Urgent Care Service in Cambridge is open from 8 a.m. – 8 p.m. M–F, and 10 a.m.– 4 p.m. Saturdays and Sundays. Due to the COVID-19 emergency, we are suspending our walk-in service for Urgent Care. All patients must call first to be seen.
MIT also has a student-run ambulance service staffed by fully trained EMTs. The MIT ambulance can transport students who are too sick to get to MIT Medical on their own (or who are having trouble walking due to an injury). The ambulance can also provide hospital transport. To summon the ambulance, call 617-253-1212 (or x100 from a campus phone). Since MIT EMS only operates one ambulance, the service may not always be available to respond, and another ambulance company may respond to a call.
If your student is transported, treated, or evaluated by an ambulance company other than MIT EMS, the cost will depend on your student’s insurance. If they are on the MIT Student Extended Insurance Plan, the ambulance fee will be fully covered. If they are not on the MIT Student Extended Insurance Plan, your out-of-pocket cost will be determined by your personal insurance plan. Learn more about MIT EMS.