Supervisor, Student Mental Health and Behavioral Health

Supervisor, Student Mental Health and Behavioral Health

Supervisor, Student Mental Health and Behavioral Health

Reports To: Senior Operations Manager

Position Overview: 

The Supervisor, Student Mental Health and Counseling and Behavioral Health, provides the day to day oversight of patient services portions of the service areas.  This role is responsible for supervision of patient service representatives ensuring that each patient’s experience is positive and that patient flow and appointment scheduling is completed accurately as well as efficiently.  The Supervisor oversees highly visible positions that have extensive patient contact, both in person and by telephone.   This position appropriately prioritizes, sequences and executes administrative tasks that include but are not limited to managing the clinic’s master schedule, on call schedule, after hours protocols, provider and potential other staff requests for vacation and other time off requests, and onboarding of new hire logistics.

This role provides back-up to the Senior Operations Manager as it relates to administrative project work or interaction with venders and/or other external stakeholders. This position serves as a principal resource on all operational matters for its assigned area and may act as a consultant to other service areas on operational matters.  

Principal Duties and Responsibilities:  

  • Ensures that all staff greet all patients and family members in a professional and courteous manner; verifies all demographic and insurance information, making changes as necessary; ensures copy of proof of insurance card is taken, co-payments collected, transactions are logged correctly and cash reconciliation are done to provide an accurate accounting of all funds. 
  • Serve as the subject matter expert of health insurance plans specifically focusing on those sponsored by MIT and Medicare.  Maintains basic knowledge of medical terminology for self and is done by all staff. 
  • Oversees the management of both inbound and outbound phone calls, emails, and/or other standard patient inquires by ensuring that the answering, screening, and routing of inquiries are done appropriately and as dictated by service area workflows. 
  • Oversee computerized patient appointment schedule is managed appropriately. Manages staff to safeguard that all HIPAA regulations are followed.  Manages the monitoring of daily schedules and patient flow to optimize resources.
  • Writes or edits all template correspondence for patients and physicians ensuring that all staff follow established protocols.
  • Coordinates and distributes the evening/weekend on call provider monthly schedule at minimum 90 days in advance and make adjustments accordingly.
  • Acts as the liaison to the Protocall  (answering service) to ensure they have up to date schedules, informs them of changes with coverage, and contacts them to arrange additional coverage when needed. 
  • Assist, coordinate and maintain departmental events and programs.
  • Promotes diversity and inclusion; actively seeks diversity of thought. Creates a work environment which fosters excellence, sensitivity, and leadership.
  • Ensures that staffs training needs are met.   Adheres to standards to meet service and customer service needs. Manages assignment of work to meet operational needs.  Actively determines appropriate number, type and qualification of staff required to meet patient care needs.
  • Implements, and continually adjusts as needed, standards and development programs.
  • Responsible for the review and approval of vacation requests and weekly timesheets.
  • Develops and troubleshoots complex schedules and anticipates impact on services workloads.
  • Performs other job related duties as assigned.

Minimum Required Education and Experience:

  1. Bachelor’s Degree or equivalent years of experience in healthcare, administration, business or other relevant discipline.
  2. Minimum of 3 years of relevant experience.
  3. Proven ability to coach and develop others
  4. Self-directed and pro-active with strong ability to make independent decisions and work with minimal direction while keeping management informed and escalate issues as needed.
  5. Expert in customer service models and methodologies with the ability to motivate others
  6. Ability to follow step by step procedural processes
  7. Proficiency in Microsoft Office Suite

Job Number: 22654
Grade Level: 7

Apply Now


Dental Hygienist

The Dental Hygienist is responsible for providing appropriate dental care and oral hygiene instruction to patients.

Healthcare Systems Training Specialist

The Healthcare Systems Training Specialist is responsible for the design, development, and delivery of Practice Management (PM) training courses to support administrative operations that utilize MIT Medical’s electronic health record system, Cerner.

Medical Technologist

The Medical Technologist is a generalist position that will perform routine clinical laboratory tests and special tests in a CAP accredited laboratory.

Human Resources Generalist

The Human Resources Generalist will support and oversee systems reporting, collaborate with MIT disabilities office regarding leaves; records and data integrity, responding to employee request.

Manager, Human Resources

The Manager, Human Resources is responsible for implementation of key operational processes related to talent acquisition and retention, leadership development programs, employee and manager coaching and development, and analyzing data trends

Medical Assistant

The Medical Assistant (MA) is responsible for assisting physicians, nurse practitioners, physician assistants, and nurses.


The Psychiatrist is responsible for providing psychiatric healthcare to patients referred by primary care clinicians.

Group Psychotherapy Coordinator

The Group Psychotherapy Coordinator will respond to a growing campus need for and expertise in group psychotherapy, treatment and workshop initiatives. 

Dental Assistant

The Dental Assistant (DA) is responsible for providing chairside assistance to dentists and other dental specialists for evaluation, management, and treatment of patients

Coding Specialist

The Coding Specialist evaluates medical record documentation and coding to ensure that diagnostic and procedural codes and other documentation accurately reflects and supports outpatient visits and to ensure that data complies with legal standards and guidelines.

Family Medicine Physician

FAMILY MEDICINE PHYSICIANMIT Medical, to provide high-quality care, specifically catering to MIT’s very diverse campus.

Physician, Urgent Care

URGENT CARE PHYSICIANMIT Medical (two part-time openings), to provide direct patient care to MIT Medical patients.