Supervisor, Student Health Plans
SUPERVISOR, STUDENT HEALTH PLANS, MIT Medical, to provide day-to-day oversight of Student Health Plans operations. Will be responsible for supervision of eligibility services for the MIT Student Health Insurance Program, both medical and dental; and for the invoicing of Health Plan premium billing to affiliates or other unique MIT partnerships. This role involves project work as well as interaction with venders and other external stakeholders and will serve as a principal resource on all operational matters for assigned area. Other responsibilities include developing and implementing procedures to ensure efficient processing of work; participating in confidential salary planning for staff; and the development and maintenance of systems and/or processes that measure the results of front-line staff work/productivity, volume, patient/staff/provider satisfaction or other work improvement indicators. May also act as a consultant to other service areas on operational matters.
REQUIRED: high school diploma or its equivalent; at least three years of relevant experience; proven ability to coach and develop others; self-directed and pro-active approach to work; ability to make independent decisions and work with little to no direction while simultaneously keeping management informed and/or escalating issues appropriately; expertise with customer service models and methodologies; and ability to motivate others to share best practices.
PREFERRED: bachelor’s degree in health care, administration, business, or related field. Job #19009-7
MIT is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, genetic information, veteran status, ancestry, or national or ethnic origin.
MIT considers equivalent combinations of experience and education for certain jobs. All candidates who believe they possess equivalent experience and education are encouraged to apply.