Supervisor, Administrative Clinical Operations, Community Wellness

Supervisor, Administrative Clinical Operations, Community Wellness

The Supervisor, Administrative Clinical Operations, Community Wellness, MIT Medical, to provide day to day oversight of patient services portions of the service area; supervise patient service representative(s) ensuring that each patient’s experience is positive and that patient flow and appointment scheduling is completed accurately and efficiently; oversee highly visible positions that have extensive patient contact, both in person and by telephone; provide back-up support to the Director, Community Wellness as it relates to administrative project work or interaction with venders and/or other external stakeholders; collaborate with other key stakeholders to develop and implement procedures ensuring efficient work processes; participate in confidential salary planning for staff as well as the development and maintenance of systems and/or processes that measure the results of front line staff work/productivity, volume, patient/staff/provider satisfaction or other work improvement indicators.

This is an on-site only position.

REQUIRED: Bachelor’s degree or four years of experience in health care, administration, business or other relevant discipline; plus a minimum of 3 years of relevant experience; proven ability to coach and develop others; self-directed and pro-active with ability to make independent decisions and work with little to no direction while escalating issues appropriately; expert in customer service models and methodologies with the ability to motivate others to innovate best practices. Job #21791-7


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