Supervisor, Administrative Clinical Operations
SUPERVISOR, ADMINISTRATIVE CLINICAL OPERATIONS, MIT Medical, to provide day-to-day oversight of patient services portions of the service area with specific focus on referrals. Will be responsible for the supervision of patient service representatives and referral specialists, ensuring that each patient’s experience is positive via accurate appointment scheduling; provide back-up to the nurse practice manager/supervisor as it relates to administrative project work; serve as a principal resource on all matters pertaining to referrals and other operational matters; collaborate with key stakeholders to develop and implement procedures to ensure efficient processing of work; and participate in confidential salary planning for staff as well as the development and maintenance of systems and/or processes that measure the results of front line staff work/productivity, volume, patient/staff/provider satisfaction, or other work improvement indicators.
REQUIRED: bachelor’s degree; at least three years’ experience in health care, administration, business, or other relevant discipline and processing referrals; proven ability to coach and develop others; self-direction and ability to work proactively, make independent decisions, and function with little to no direction while simultaneously keeping management informed about issues and escalating appropriately; and high-level knowledge of customer service models and methodologies and the ability to motivate others to innovate best practices. Job #19357-7