FAQ: FollowMyHealth @ MITMedical
You can use FollowMyHealth @ MITMedical to:
- Send secure messages to your providers
- Order prescription refills
- Request, reschedule, or cancel appointments
- View lab results
- Look up vital signs, prescriptions, immunization history, and more
- Receive reminders for upcoming visits
For security purposes, we require a photo ID to verify your identity. Your MIT ID or any government-issued photo ID is acceptable.
Technical support is available. Call us Monday–Friday, 7 a.m.–11 p.m., ET, at 888-670-9775, or send us an email at email@example.com.
No. Information from FollowMyHealth @ MITMedical is never posted to any external location.
You can create a FollowMyHealth account on your own, or you may have an account from a previous healthcare provider. However, that account will not be linked to MIT Medical until you receive an email from MIT Medical with a hyperlink and an invitation code that will allow you to link your existing account to your health information at MIT Medical.
You can request the invitation from any front-desk staff member at MIT Medical. For security purposes, you must come into MIT Medical in person and show a photo ID (any government-issued ID or your MIT ID). After that, you’ll receive your invitation by email. Just click on the hyperlink, log in to your FollowMyHealth account, and, when prompted, enter your invitation code from MIT Medical.
There are two ways to request appointments using FollowMyHealth. The first is by using one of the appointment links—either clicking on the “Request” box under “Appointments” on the right-hand side of your FollowMyHealth @ MITMedical homepage or using the “Schedule an Appointment” link at the top of the homepage. Alternatively, you can navigate to the “My Providers” section of your FollowMyHealth account, and then select the provider you wish to see.
Click on the “My Health” tab, and choose the “Medication” link. From there, you can see your prescription history and request any refills. If you would like to pick up your prescription at Lincoln Laboratory, please note that in the comments field. Medications that were not prescribed by current MIT Medical providers cannot be renewed through FollowMyHealth @ MITMedical, even if they appear on your list. In this case, the pillbox icon will be grayed out.
If you have a prescription renewal that can’t be renewed online, just call the 24-hour prescription refill line at 617-253-0202. Most prescriptions, if refillable, will be ready for pickup the next business day. If the prescription requires a renewal authorization from your provider, the pharmacy will contact the provider for you.
Messages received through FollowMyHealth are answered within two business days. As a reminder, do not use FollowMyHealth for urgent matters.
Unfortunately, no, not until you’ve had at least one visit with that provider. After your first visit with a provider, his or her name will appear in your FollowMyHealth provider list, and you will be able to use FollowMyHealth to communicate securely with that provider or to request appointments.
Click on the “My Account” link located in the top right-hand corner of each page, and then go to “Preferences,” and select “Notification Preferences.”
Click on the “My Health” tab to view lab results. Lab results will be available 24 hours after your provider has verified them. You can also use this tab to look up past visits, vital signs, prescriptions, and immunization history. If you can’t find what you are looking for in FollowMyHealth @ MITMedical, don’t worry. Your complete medical record is available from our Medical Records Service. For more information, please visit “How do I access my records?”
Family members who are 18 or older can sign up for their own FollowMyHealth accounts, and parents may sign up for FollowMyHealth accounts for children under 14 years of age. However, to ensure patient privacy, full FollowMyHealth access is not available to parents of patients 14–17 years of age or to adolescents themselves, except MIT students.
Once a child turns 14, no new medical information will be entered into his or her FollowMyHealth account, but parents may obtain a “young adult proxy” to access the child’s older medical information (such as vaccination records). With the proxy account, parents also may use FollowMyHealth to send secure messages to the child’s provider. Once the child turns 18, the proxy account is turned off permanently.
If you have questions or concerns about this policy, please speak with your child’s provider.
If your clinician doesn’t participate in FollowMyHealth @ MITMedical, you can make appointments, request prescription refills, and get any information you need by calling your clinician’s office directly.
FollowMyHealth @ MITMedical uses a secure, well-established, third-party software system. All information sent to or from FollowMyHealth @ MITMedical or stored by FollowMyHealth @ MITMedical is encrypted in compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA). All logins occur over secure connections (HTTPS).
If you have any concerns about the accuracy of your medical information, please contact your provider’s office.