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FAQ: Once I’m enrolled

How do I get an ID card?

You have two options for obtaining an ID card. We strongly recommend the first option.

  1. Put your card on your phone:
    • Download the MyBlue app available from the App Store or Google Play.
    • Go to the “Account Home” section of the Gallagher website to find your BCBS ID number.
    • Open the app, and use your BCBS ID number to create your account.
  2. Ask us to mail you a physical ID card: You can request a card by logging onto bluecrossma.com/myblue or calling 800-253-5210.
How do I view my account information?
  1. Visit the Gallagher website.
  2. Log in (if you haven’t already), by following the link you received in an email from Gallagher Student Health (Subject line: “Verify Your Gallagher Student Health Account”).
  3. On the left toolbar, click “My Account”.
How do I print an insurance verification letter?

You may need a letter to verify your insurance coverage for a visa or another reason. Verification letters are usually available 5–7 business days after your insurance eligibility is confirmed. To print a letter:

  1. Visit the Gallagher website.
  2. Log in (if you haven’t already), by following the link you received in an email from Gallagher Student Health (Subject line: “Verify Your Gallagher Student Health Account”).
  3. On the left toolbar, click “Account Home”.
  4. Click on “Verification Letter” under “Coverage History”.
How do I change my address?

Update your address with the MIT Registrar’s Office

How do I find a provider?
  • To select a primary care provider (PCP) at MIT Medical, go to medical.mit.edu/choose to view available clinicians. Then follow the instructions on the website to choose your PCP.
  • To find in-network providers outside of MIT Medical, go to the Blue Cross Blue Shield website or call 1-800-810-BLUE (2583). On the website:
    • Enter the medical specialty you are looking for, along with a location or enter the name of a specific clinician or facility.
    • Choose “PPO or EPO” from the drop-down “Select a Network” menu.
How do I fill prescriptions?

With the MIT SHIP, you may fill prescriptions at any retail pharmacy in the Express Scripts network. To find participating pharmacies, go to the Express Scripts Pharmacy Finder

Do I need a referral from MIT Medical to see an off-campus health provider?

No. You do not need a referral to see a provider outside of MIT Medical, but your out-of-pocket cost will be less if you see a provider that participates in the “Blue Cross Blue Shield PPO/EPO” network. Learn more

Even though you don’t need a referral for off-campus care, the MIT Medical Referral Office can help you find the right outside provider and answer questions about your insurance coverage. The referral team can also book your first appointment and make sure that your MIT Medical providers get reports from your outside provider.

Once I’m enrolled in the MIT SHIP can I cancel it?

Once you are enrolled in MIT SHIP, you will almost always remain enrolled for that coverage period. However, if you have annual coverage, there are a few situations that allow you to cancel the spring portion of your MIT SHIP coverage and receive a credit to your account for the unused portion:

  • You will be leaving school prior to the spring semester. In this case, your insurance will be canceled automatically.
  • You become eligible for, and enroll in, a Health Connector plan with financial assistance (a “ConnectorCare Plan”) through the Massachusetts Health Connector, with coverage beginning on or before the start of the spring health insurance coverage period (which begins before the start of the academic spring semester). In this case, you must file your request to terminate coverage no later than the last day of the fall health insurance coverage period.
  • You become eligible for, and enroll in, MassHealth with coverage beginning on or before the start of the spring health insurance coverage period (which begins before the start of the academic spring semester). In this case, you must file your request to terminate coverage no later than the last day of the fall health insurance coverage period.