FAQ: Appointment registration

Do I need to fill out all these forms at the same time?

No. The system is designed to allow you to pause and pick up exactly where you left off. 

What happens if I don’t fill out my forms before my visit?

We’ll have you fill out paperwork when you arrive as we do now. But if your forms have been completed in advance, your check-in process will be faster, and you may be seen by your provider sooner. 

What about insurance cards and IDs? Can I upload them via my phone?

Yes. You can take a photo and upload your cards. The system uses secure technology similar to digital banking. 

What if I have difficulty uploading my insurance card?

We will help you in person or will scan the card for you if needed. 

What happens if I don’t have a cell phone or data plan?

We will send you an email instead. 

What about my children? How will it work for them?

The text message will go to the mobile phone number on file. You will use the patient's last name and DOB to log in and complete the form for them. If you have a teenager who has given us their mobile phone number, we will text them directly. 

Will this work for every service?

Yes. The new texting service will be available for all scheduled appointments. 

The registration system is asking for information I’ve already shared with MIT Medical. Why do I need to enter this information again?

We are asking every patient to complete their forms using the digital registration system. By completing forms in the system, you are helping us make sure that we have the most up-to-date, accurate patient data possible. After you complete the forms, you will not be asked to complete them again.

Will I get a text before every visit to MIT Medical?

It depends. If we need you to fill out any forms ahead of time, you will get a text message. Some forms you only need to fill out once. Others you may need to update periodically.  

How is login secure if all you need is your name and date of birth?

The text message you receive to log in is sent exclusively to your mobile phone. The link it contains is unique to you. This link will take you to a unique login page that will only work if you enter the name and date of birth we have on file.  

Who will learn about my appointment?

The system will send a text message to the mobile phone number and the email address we have on file. If you share your phone or email account with others, they may learn you have an upcoming appointment.

Are the forms available in other languages?

Not yet. We are looking into adding additional languages in the future. 

Does it matter what type of phone I have? Apple, Android, etc.?

No. Any smartphone that has access to the internet and receives text messages will work.  

Will my information be secure if I submit health forms via this service?

Yes. Your Information is secure as required by the Health Insurance Portability and Accountability Act (HIPAA).  

Can I opt out of this service?

Yes. You can opt out of text messages by replying STOP to any text message you receive from us or by clicking “unsubscribe” at the bottom of an email we send you. You can opt back in by replying START to the original text message, or by texting START to 75442. 

Can I cancel an appointment after I have been pre-registered and filled out forms?

Yes, you can still cancel your appointment. 

How do I know I have completed all my pre-visit forms?

When you are completed, you will see a screen that says, “Thanks, all done!”  

What if something isn’t working? How do I report an issue?

Call the area where you have your appointment, or just let us know when you arrive in person.